At Eesha Fresh, a venture of Eesha Fintech Private Limited, we are committed to providing a smooth and reliable shopping experience. We understand that plans can change, and this policy outlines how cancellations, returns, and refunds are handled.

1. Order Cancellation

a) Cancellation Before Dispatch

  • You can cancel your order anytime before it is dispatched.
  • To cancel:
    • Log in to your account → Go to “My Orders”
    • Or contact our customer support team
  • Once canceled successfully:
    • Refund will be processed within 5–7 business days
    • Amount will be credited to your original payment method

b) Cancellation After Dispatch

  • Once the order is dispatched, it cannot be canceled online.
  • However, you may choose to refuse the order at the time of delivery.

Note:

  • Any applicable delivery charges will not be refunded in such cases.

2. Returns & Replacements

a) Eligibility for Returns

You may request a return if:

  • The product is damaged or defective
  • You received the wrong item

Conditions:

  • Return request must be raised within 48 hours of delivery
  • Product must be:
    • Unused
    • In original packaging
    • With all tags, labels, and seals intact

b) Replacement Process

  • Once your return request is approved:
    • We will arrange a replacement at no extra cost
  • Replacement will be shipped within 2–3 business days after verification

3. Refund Policy

a) Refund for Canceled Orders

  • If canceled before dispatch → Full refund
  • If order is refused at delivery → Refund excluding delivery charges

b) Refund for Returned Products

  • After receiving and verifying the returned product:
    • Refund will be processed within 5–7 business days
    • Amount will be credited to the original payment method

4. Non-Refundable Situations

Refund requests may not be accepted in the following cases:

  • Return request raised after 48 hours of delivery
  • Product is used, damaged, or not in original condition
  • Missing original packaging, tags, or accessories
  • Perishable items (such as fruits, vegetables, dairy):
    • Not reported immediately at the time of delivery

5. Refund Timeline

  • Refunds are typically processed within 5–7 business days
  • Final credit time may depend on:
    • Your bank
    • Payment provider

If there is a delay beyond this period, we recommend contacting your bank or payment provider.

6. Contact Us

For any cancellation, return, or refund-related queries, feel free to reach out:

  • Email: info@eeshape.in (update if needed)
  • Phone: +91-9642114449 (update with official number)

Our support team is always ready to assist you and ensure a smooth resolution.

7. Policy Updates

Eesha Fresh reserves the right to modify this policy at any time.

  • Updates will be posted on this page
  • Continued use of our Services implies acceptance of the updated policy

Eesha Fresh

Easy Cancellations. Transparent Refunds. Trusted Service.