At Eesha Fresh, a venture of Eesha Fintech Private Limited, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines how we process, dispatch, and deliver your orders.

1. Delivery Timeline

  • All orders are typically processed and delivered within 1 to 2 working days from the time of order confirmation.
  • Delivery timelines may vary depending on:
    • Your location
    • Product availability
    • Order volume or unforeseen circumstances

We always strive to deliver your order within the promised time slot.

2. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before you complete your order.
  • Charges may vary based on:
    • Delivery location
    • Order value
    • Ongoing offers or promotions

3. Delivery Locations

  • Eesha Fresh currently delivers within selected serviceable areas.
  • You can check whether your location is covered during the checkout process.
  • We are continuously expanding our delivery network to serve more customers.

4. Order Tracking

  • Once your order is confirmed and dispatched, you will receive:
    • SMS and/or email updates
  • These updates will help you track your order status and estimated delivery time.

5. Delivery Attempts

  • Our delivery partner will attempt to deliver your order within the selected delivery slot.
  • If delivery is unsuccessful:
    • You may be contacted for rescheduling
    • A re-delivery attempt may be made

We request you to ensure that someone is available at the delivery address to receive the order.

6. Damaged, Missing, or Incorrect Items

  • If you receive:
    • Damaged items
    • Missing products
    • Incorrect items

Please report the issue to us immediately upon delivery or within the specified time window.

  • Our team will:
    • Investigate the issue
    • Offer a replacement or refund as per our policy

7. Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Traffic or logistical issues
  • High demand or peak periods
  • Unforeseen operational challenges

In such cases, we will keep you informed and work to deliver your order as soon as possible.

8. Contact Us

For any shipping-related queries or support, feel free to reach out:

  • Email: info@eeshape.in (update if needed)
  • Phone: +91-9642114449 (update with official number)
  • Address: 172/c ground floor, Vengal Rao Nager, Hyderabad – 500038 (update with complete business address)