Welcome to Eesha Fresh, an online supermarket operated by Eesha Fintech Private Limited. By accessing or using our website, mobile application, or services (collectively referred to as the “Services”), you agree to comply with and be bound by the following Terms & Conditions.

Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing or using Eesha Fresh, you agree to these Terms & Conditions.
If you do not agree with any part of these Terms, you must not use our Services.

2. User Account

  • To access certain features, you may be required to create an account.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • All activities conducted through your account are your responsibility.
  • You agree to provide accurate and up-to-date information during registration and usage.

3. Product Availability & Pricing

  • All products listed on Eesha Fresh are subject to availability.
  • Prices are subject to change without prior notice.
  • We strive for accuracy, but in case of pricing errors, we reserve the right to cancel or modify orders placed with incorrect pricing.

4. Orders & Payments

  • Once you place an order, you will receive an order confirmation.
  • Orders can only be modified or canceled within a limited time after placement.
  • We support multiple payment methods such as UPI, debit/credit cards, net banking, and other available options.
  • Orders will be processed only after successful payment confirmation (except in cases where Cash on Delivery is applicable).

5. Delivery & Shipping

  • We aim to deliver your order within the estimated time provided at checkout.
  • Delivery timelines may vary due to external factors beyond our control.
  • Any applicable delivery charges will be displayed at checkout.
  • Customers are responsible for ensuring availability at the delivery address. If unavailable, we may attempt redelivery or leave the package as per our policy.

6. Cancellation, Returns & Refunds

  • Orders can be canceled within the allowed time window after placing the order.
  • If you receive a damaged, defective, or incorrect product, you must notify us promptly with relevant proof (such as images).
  • Eligible refunds or replacements will be processed as per our policy.
  • Refunds will be credited to the original payment method within the defined timeline.

7. Use of the Platform

You agree not to:

  • Use the platform for unlawful or fraudulent activities
  • Disrupt or interfere with the functionality of the website or app
  • Attempt unauthorized access to any part of the system

All website content, including text, images, branding, and design, is the intellectual property of Eesha Fintech Private Limited and may not be copied or reused without permission.

8. Privacy Policy

By using Eesha Fresh, you consent to our data practices as outlined in our Privacy Policy.
We encourage you to review it to understand how your information is collected and used.

9. Disclaimer of Warranties

Eesha Fresh provides its Services on an “as is” and “as available” basis.

We do not guarantee that:

  • The platform will always be uninterrupted or error-free
  • All products will meet individual expectations beyond described specifications

10. Limitation of Liability

To the maximum extent permitted by law:

  • Eesha Fresh shall not be liable for indirect, incidental, or consequential damages
  • Our total liability for any claim shall not exceed the value of the product purchased

11. Indemnification

You agree to indemnify and hold harmless Eesha Fresh and Eesha Fintech Private Limited, including its employees and affiliates, from any claims, damages, or losses arising from:

  • Your misuse of the platform
  • Violation of these Terms

12. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India
  • Any disputes shall be resolved through arbitration
  • The place of arbitration shall be Hyderabad, Telangana, conducted in English

13. Changes to Terms

Eesha Fresh reserves the right to update or modify these Terms at any time.

  • Updates will be posted on this page
  • Continued use of our Services implies acceptance of the revised Terms

14. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us:

  • Email: info@eeshape.in (update if needed)
  • Phone: +91-9642114449 (update with official number)
  • Address: 172/c ground floor, Vengal Rao Nager, Hyderabad – 500038 (update with complete business address)